Refund policy

Puck Hound Hockey Co. — Return & Refund Policy

We're only able to accept returns and issue refunds in the case of damaged, defective, or misprinted items.

Eligibility
To qualify for a return or refund, you must:

• Contact us within 7 days of receiving your order
• Provide clear photo evidence showing the damage, defect, or printing error (e.g., torn fabric, misaligned or peeling print, wrong size/item received)
• Include your order number

How to request one
Email puckhoundhockey@gmail.com with your order number and photos of the issue. We'll review and respond within 7 business days.

What happens next

• If approved, we'll offer a full refund to your original payment method or a free replacement, your choice.
• If we can't verify the damage from photos alone, we may ask you to ship the item back before a refund is issued.

What isn't covered

• Buyer's remorse, wrong size ordered, or a change of mind — we're unable to accept returns for these reasons.
• Normal wear and tear, or damage from washing/drying against the included care instructions.
• Items reported more than 7 days after delivery.

Refund timing
Approved refunds are processed within 14 business days and may take an additional 3–10 business days to appear on your statement, depending on your bank.