Shipping policy
Puck Hound Hockey Co. — Shipping Policy
Last updated: August 30, 2026
Processing Time
Every item is made to order — nothing is shipped from a warehouse shelf. Please allow 2–7 business days for production before your order ships. During drop launches or high-demand periods, processing may take slightly longer; we'll note any delays on the product page or at checkout.
Shipping Time
Once your order ships, delivery times are estimated as follows:
- Canada: 3–7 business days
- United States: 5–10 business days
- International: 10–20 business days
Total delivery time = processing time + shipping time. These are estimates, not guarantees, and can vary based on your location and carrier delays outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order leaves our print partner's facility. If your order contains multiple items, they may ship separately and arrive in different packages, since different products can be produced at different facilities.
International Orders
International customers are responsible for any customs fees, import duties, or taxes charged by their country upon arrival. These charges are not included in your order total and are collected by the carrier or customs agency directly.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer. If an order is returned to our facility due to an address error, reshipping costs may apply.
Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your package hasn't arrived within the estimated window, contact us at puckhoundhockey@gmail.com with your order number and we'll help track it down with the carrier.
Damaged in Transit
If your order arrives damaged, please refer to our [Return & Refund Policy] — we'll need photos of the damage to process a replacement or refund.